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Monthly Mash: Customer Experience Tools and Customers That Stick

February 3, 2012 By 16 Comments

Volume 4: January 2012 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.   Customer Experience Resource: … [Read More...]

Why Your Awful Customer Service Sucks For Me

January 31, 2012 By 15 Comments

Dear Fellow Business Owner / Manager, Let’s face it — your service sucks. Bad. Now, I’ll be the first to admit my service sucks on occasion too. But in my defense, my sins are … [Read More...]

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