Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
I love hearing small business success stories. Whether its from the entrepreneurs I interact with face to face or through interactions in the blogosphere, nothing quite beats hearing the stories of small business owners and franchisees that have achieved, if not their dreams, then a milestone or two along the way. Yet, small business success [...]
In a recent HBR post (The Worst Interview Question (and How to Answer It)), Priscilla Klaman recounts an interview in which she witnessed an applicant give a seat-squirming answer to the old interview standby: what do you consider your greatest weakness? Ms. Klaman asserts (and most of the HBR commenters seem to agree) that the [...]
I ran across this intriguing map on Tim Berry’s blog. The map is originally from the Forbes web site. Click on any U.S. county, and you can see the net outflows and inflows of population for 2008. If you follow macroeconomics and demographics at all (and who doesn’t, right?), the map is truly fascinating. Just [...]
I read an interesting post by Renee Oricchio over at Inc.com this morning on why Borders found itself doing the bankruptcy ballet (Borders: Tone Deaf to Technology). A few paraphrased points from the article: Borders had no Internet strategy of note, Borders’ supply chain is inefficient and created much of their mountain of debt, and [...]
I remember discussing a property with a commercial real estate broker a few years ago. I was questioning the investment, and particularly the amount of risk inherent in the deal, when he proceeded to educate me in a rather dismissive fashion about how “smart businesspeople make their money work for them.” He emphasized that the [...]
If you’ve been seeing the term “RSS” or the ever-present RSS symbol online for longer than you care to admit, yet you still don’t know what RSS is or what it can do for you. Then this post is for you. RSS is an amazing tool for time-crunched entrepreneurs, especially those who, ironically, have been [...]
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