Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
As of today, this blog no longer exists. Well, it exists, but it is morphing into something new – something more focused and markedly different than its current incarnation. While not a complete 180-degree shift, the new blog direction is a significant change, and I thought it best to write a post explaining the transformation. [...]
Like most businesses in the United States, small businesses have felt the impact of this volatile economy. Yet, small business continues to be one of the key employers and drivers of economic growth in the United States. Small business holds the key to our economic future. We enjoy infographics and love small business, so we [...]
I am a Mixed Martial Arts (MMA) fan, as in short for fanatic. In fact, I am somewhat atypical in that MMA is the only sport I really follow. While I do keep up with the Orlando Magic, I don’t follow any other teams or sports. In my house, it’s all about the MMA. Part [...]
I love hearing small business success stories. Whether its from the entrepreneurs I interact with face to face or through interactions in the blogosphere, nothing quite beats hearing the stories of small business owners and franchisees that have achieved, if not their dreams, then a milestone or two along the way. Yet, small business success [...]
In a recent HBR post (The Worst Interview Question (and How to Answer It)), Priscilla Klaman recounts an interview in which she witnessed an applicant give a seat-squirming answer to the old interview standby: what do you consider your greatest weakness? Ms. Klaman asserts (and most of the HBR commenters seem to agree) that the [...]
I ran across this intriguing map on Tim Berry’s blog. The map is originally from the Forbes web site. Click on any U.S. county, and you can see the net outflows and inflows of population for 2008. If you follow macroeconomics and demographics at all (and who doesn’t, right?), the map is truly fascinating. Just [...]
In our previous post, 5 Advantages Franchises Have Over Solo Small Businesses, we discussed the tremendous advantages a strong franchise system can offer to entrepreneurs. Like anything, franchising also has its disadvantages. Many of these disadvantages are relative, and the degree to which they apply, or even exist, is dependent on the quality of the [...]
I remember discussing a property with a commercial real estate broker a few years ago. I was questioning the investment, and particularly the amount of risk inherent in the deal, when he proceeded to educate me in a rather dismissive fashion about how “smart businesspeople make their money work for them.” He emphasized that the [...]
On August 13, 2011, this blog officially changed its name to Adam Toporek’s Customer Service Experience and its focus to customer service and related topics. While this inaugural blog post has been left up for historical purposes, most of the information contained in this post no longer accurately describes the focus of this blog. [...]
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