Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
I ventured into blogging, I thought, pretty well prepared for what it would entail. I read sites like ProBlogger and Copyblogger and thoroughly studied my previous niches of small business and franchising. However, the areas in which my research failed to adequately prepare me were not trivial ones! I underestimated a few key parts of [...]
As of today, this blog no longer exists. Well, it exists, but it is morphing into something new – something more focused and markedly different than its current incarnation. While not a complete 180-degree shift, the new blog direction is a significant change, and I thought it best to write a post explaining the transformation. [...]
I am taking vacation tomorrow and have decided to let my blog go on vacation also. I think it would be great if my blog continued working while I was relaxing, but alas, he has not established himself as an independent entity capable of functioning without me. I admonish my blog to work harder, to [...]
My New Comment Policy: What Do You Think?
I’ve been tinkering around with a comment policy for awhile now. While I had a few “driveby” commenters early on, for the most part, this blog has not developed to a level where I have to deal with too much in the way of spam or trolls. My few semi-controversial posts only attracted civil and [...]