Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
The spirit of Thanksgiving is embodied in the name of the day. Somewhere among the football games, the super-caloric gorging, and the tryptophan-induced dozing, we all hopefully pause to reflect and to give thanks for the things we cherish in our lives. For most, this means reflections on family and friends, on health and happiness. [...]
In customer service, pride is a double-edged sword. Pride in your organization can cause team members to go the extra mile. However, pride of the don’t-disprespect-me variety can cause team members to respond unfavorably to upset customers. When the personal reaction to an unhappy customer trumps the professional reaction, pride has won, and your organization [...]
As of today, this blog no longer exists. Well, it exists, but it is morphing into something new – something more focused and markedly different than its current incarnation. While not a complete 180-degree shift, the new blog direction is a significant change, and I thought it best to write a post explaining the transformation. [...]
As someone who believes that customer service is the ultimate differentiator in business, I am always on the lookout for examples of outstanding service. Great customer service can come from anywhere – from businesses where you expect no less (Nordstrom) to businesses where you are thrilled to just to be treated like a human being [...]
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