Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
Dear Fellow Business Owner / Manager, Let’s face it — your service sucks. Bad. Now, I’ll be the first to admit my service sucks on occasion too. But in my defense, my sins are unintentional. I am trying to do the right thing, and I either dropped the ball or hired the wrong ball carrier. [...]
I am a recent Apple convert. I made the painful though glorious switch to Mac in May and moved from Android to iPhone at about the same time. I own an iPad, simultaneously the coolest piece of technology I own and the most expensive paper weight in my house, and I still use my iPod [...]
In customer service, pride is a double-edged sword. Pride in your organization can cause team members to go the extra mile. However, pride of the don’t-disprespect-me variety can cause team members to respond unfavorably to upset customers. When the personal reaction to an unhappy customer trumps the professional reaction, pride has won, and your organization [...]
Guest Poster: Kaarina Dillabough It is my pleasure to introduce Kaarina Dillabough, former Olympic coach and current make-your-life-and-business-better coach, as our first guest poster. Kaarina is the perfect person to launch the Customer Service Stories series, because she has an engaging way of telling a story while still being able to analyze the systems [...]
Last Saturday, I wrote that this blog would be changing tack and focusing on the customer service experience. One of the most exciting aspects of this conversion is the launch of the Customer Service Stories series. The idea behind Customer Service Stories is to discuss the principles of superior customer service through the lens of [...]
As of today, this blog no longer exists. Well, it exists, but it is morphing into something new – something more focused and markedly different than its current incarnation. While not a complete 180-degree shift, the new blog direction is a significant change, and I thought it best to write a post explaining the transformation. [...]
Follow Us on Social Media! Get Extras!