Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
As of today, this blog no longer exists. Well, it exists, but it is morphing into something new – something more focused and markedly different than its current incarnation. While not a complete 180-degree shift, the new blog direction is a significant change, and I thought it best to write a post explaining the transformation. [...]
This our third and final recap of the Multi-Unit Franchising Conference. Click these links, to read our recaps of Day 1 and Day 2. Day 3 consisted of only one session, but it was a knockout… Morning Session What’s the Secret? To Providing A World-Class Customer Experience by John R. Dijulius III. John has two [...]
Successful franchises are, by nature of their success, large businesses. While they may operate as small businesses on a per unit basis, franchises have the resources, knowledge base, and market penetration of a larger business. Accordingly, the best franchises have figured out numerous strategies for business success that are often overlooked by small business owners. [...]
The International Franchise Association Educational Foundation released its report on the franchise industry earlier this year, the Franchise Business Economic Outlook, 2011. The short version: the franchise industry as a whole seems to be poised for a sunny 2011. Here are some key takeaways from the report: Macroeconomic factors are predicted to improve. GDP growth [...]
In our previous post, 5 Advantages Franchises Have Over Solo Small Businesses, we discussed the tremendous advantages a strong franchise system can offer to entrepreneurs. Like anything, franchising also has its disadvantages. Many of these disadvantages are relative, and the degree to which they apply, or even exist, is dependent on the quality of the [...]
On August 13, 2011, this blog officially changed its name to Adam Toporek’s Customer Service Experience and its focus to customer service and related topics. While this inaugural blog post has been left up for historical purposes, most of the information contained in this post no longer accurately describes the focus of this blog. [...]
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