Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
If you are one of the 10 million bloggers/social-media-types/early adopters that was invited to beta test Google+, then your last 26 days have been filled with a profusion of blog posts about how to get started with Google +, getting the most out of Google+, and even debates about whether people should already be charging [...]
I am a Mixed Martial Arts (MMA) fan, as in short for fanatic. In fact, I am somewhat atypical in that MMA is the only sport I really follow. While I do keep up with the Orlando Magic, I don’t follow any other teams or sports. In my house, it’s all about the MMA. Part [...]
I am taking vacation tomorrow and have decided to let my blog go on vacation also. I think it would be great if my blog continued working while I was relaxing, but alas, he has not established himself as an independent entity capable of functioning without me. I admonish my blog to work harder, to [...]
In discussing your small business’ marketing, have you or someone you know ever said something similar to the following? “Google AdWords is a waste. When I search for something I never look up at the paid boxes.” “I hate those coupon packs in the mail. I don’t even open them; I just toss them straight [...]
The first time I was mentioned in a Paper.Li I didn’t understand what had happened. It showed up in my Mentions stream on Twitter that I and a few others had made “The ____ Daily” and were part of the “Top Stories.” I thought the person who had mentioned me had read something of mine [...]
About a year ago, Facebook made a significant but largely unheralded change to the rules governing the removal of admin accounts from fan pages, and this change could pose a huge risk to the security of your business’ fan page. Prior to June 2010, the original creator of a page could not be removed as [...]
I’ve been considering how to approach nonprofit promotion on this blog since its launch in February of 2011. While I am still considering some sort of formal system, a post I read over at Danny Brown’s this morning spoke to me personally and inspired me to just jump right in! So I want tell you [...]
On April 25, it was announced that SurveyMonkey acquired WuFoo. WuFoo has an incredible product and a devoted fan base, and I figured there would be a reaction to the news. Out of curiosity, I went to the WuFoo Twitter page and saw the WuFoo team doing an admirable job responding to concerns. WuFoo is [...]
My New Comment Policy: What Do You Think?
I’ve been tinkering around with a comment policy for awhile now. While I had a few “driveby” commenters early on, for the most part, this blog has not developed to a level where I have to deal with too much in the way of spam or trolls. My few semi-controversial posts only attracted civil and [...]